Terms of Service

Last Updated: May 29, 2026

Welcome to CareNest Nepal. These Terms of Service govern your access to and use of our website, services, and communication channels. By using our website or booking our services, you agree to comply with and be bound by these Terms.

If you do not agree with these Terms, please do not use our services.

1. About CareNest Nepal

CareNest Nepal provides healthcare support, caregiving assistance, home care services, and related support services through its website and professional team.

2. Acceptance of Terms

By accessing our website or using our services, you confirm that:

• You are at least 18 years old or using the services under the supervision of a guardian.
• The information you provide is accurate and complete.
• You agree to follow all applicable laws and regulations.

3. Services

CareNest Nepal provides services based on availability, suitability, and operational capacity. We reserve the right to:

• Modify or discontinue services at any time
• Refuse service in cases of misuse, inappropriate behavior, or violation of these Terms
• Update pricing, service scope, or policies without prior notice

Service availability may vary depending on location and operational conditions.

4. Appointments and Bookings

Users may request appointments or caregiving services through our website, phone, or other communication methods.

Booking confirmation depends on:

• Service availability
• Accurate information provided by the client
• Payment confirmation where applicable

CareNest Nepal reserves the right to reschedule or cancel appointments when necessary.

5. Payments

Clients agree to pay all applicable charges related to requested services.

• Payments must be completed through approved payment methods.
• Additional charges may apply for emergency, extended-hour, or special care services.
• Failure to complete payment may result in suspension or cancellation of services.

6. Cancellation and Refund Policy

Cancellation requests should be communicated as early as possible.

Refund eligibility, if applicable, will depend on:

• Service type
• Time of cancellation
• Operational costs already incurred

CareNest Nepal reserves the right to determine refund eligibility in accordance with company policy.

7. User Responsibilities

By using our services, you agree:

• Not to misuse the website or services
• Not to provide false or misleading information
• To maintain respectful communication with caregivers, staff, and representatives
• Not to engage in unlawful, abusive, or harmful behavior

Any misuse may result in termination of services without notice.

8. Medical Disclaimer

CareNest Nepal provides supportive care and assistance services. Information provided on the website is for general informational purposes only and should not be considered professional medical advice unless specifically stated.

In medical emergencies, users should immediately contact emergency medical services or visit the nearest healthcare facility.

9. Intellectual Property

All content on the CareNest Nepal website, including:

• Text
• Graphics
• Logos
• Images
• Service descriptions
• Website design

is the property of CareNest Nepal unless otherwise stated.

Unauthorized copying, reproduction, or distribution of website content is prohibited.

10. Privacy

Your use of our website and services is also governed by our Privacy Policy.

By using our services, you consent to the collection and use of information as described in the Privacy Policy.

11. Third-Party Links

Our website may include links to third-party websites or external services. CareNest Nepal is not responsible for the content, privacy practices, or policies of third-party platforms.

Users access external websites at their own risk.

12. Limitation of Liability

CareNest Nepal shall not be held liable for:

• Indirect or incidental damages
• Delays caused by circumstances beyond our control
• Service interruptions
• Technical issues related to website access
• Actions resulting from inaccurate information provided by users

While we strive to provide reliable services, we do not guarantee uninterrupted or error-free operation.

13. Termination

CareNest Nepal reserves the right to suspend or terminate access to services or the website at any time if a user violates these Terms or engages in inappropriate conduct.

14. Changes to Terms

We may update these Terms of Service at any time without prior notice.

Updated versions will be posted on this page with the revised effective date.

Continued use of our website or services after updates constitutes acceptance of the revised Terms.

15. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of Nepal.

Any disputes arising from the use of our services shall fall under the jurisdiction of the appropriate courts of Nepal.

16. Contact Information

If you have questions regarding these Terms of Service, please contact us:

CareNest Nepal Website: https://carenestnepal.com/ Phone: +977 982-6996244

By using our website and services, you acknowledge that you have read, understood, and agreed to these Terms of Service.